399 Casino takes your personal data seriously. This privacy policy explains what information we collect, why we collect it, and how we keep it secure. Please read it before using the platform.
This Privacy Policy applies to all users of the 399 Casino website and app. By using our platform, you are considered to have accepted this policy. Protecting your privacy is one of our core responsibilities.
399 Casino understands how valuable your personal information is to you. Whenever someone signs up on an online platform, one question is always top of mind — "Will my data be safe?" This Privacy Policy answers that question directly.
We only collect data to provide our services and improve the platform — nothing unnecessary. Your information is never shared with third parties without your consent. At 399 Casino, your privacy isn't just a promise — it's at the core of everything we do.
This policy has been developed in accordance with GDPR and international data protection standards, and is also aligned with Bangladesh's Digital Security Act.
399 Casino collects only the information that is necessary. A full breakdown of the data we collect is provided below:
We never store your full payment card number or PIN. Payment details are processed directly through secure payment gateways.
399 Casino collects data through several methods. Each one is transparent, and you have every right to know about them.
Collected data is used only for its stated purpose. No information is ever used beyond what it was originally collected for.
| Purpose | Data Used |
|---|---|
| Account Creation & Management | Name, email, mobile number, date of birth |
| Payment processing | Payment methods, transaction records |
| Identity verification (KYC) | National ID, Proof of Address |
| Fraud prevention | IP address, device information, transaction patterns |
| Customer support services | Contact details, description of issue |
| Sending Promotions & Offers | Email, gaming preferences (with consent) |
| Platform Improvement | Usage Statistics (Anonymous) |
Your data is never used for profiling or automated decision-making that could adversely affect you.
Cookies are small files stored in your browser that help improve 399 Casino's functionality and overall user experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security | Until end of session |
| Functional Cookies | Remembering language preferences and settings | 1 Year |
| Analytics Cookies | Site Usage Statistics | 2 Years |
You can disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some features on the platform.
399 Casino uses the latest technologies and practices to keep your data safe.
In the event of a security breach (which is extremely rare), we will notify affected users within 72 hours.
We do not retain data for longer than necessary. Retention periods vary depending on the type of information.
| Data Type | Retention Period |
|---|---|
| Account information | For the duration of active account + 5 years |
| Transaction Records | 7 years (as required by law) |
| KYC documents | 5 years after account closure |
| Support Conversations | 3 years |
| Cookies & Log Files | Up to 2 Years |
Once the retention period ends, data is securely deleted or anonymized.
You have a number of important rights regarding your data at 399 Casino. These rights are upheld in accordance with international standards.
You can request access to your stored personal data at any time. Submit a request to our support team and we'll provide it within 30 days.
If any of your information is incorrect or outdated, you may request that it be updated.
Unless required by law, you may request that your data be deleted after your account is closed.
In certain circumstances, you may request that the processing of your data be restricted.
You may request a copy of your data in a portable format.
You can unsubscribe from promotional emails or messages at any time.
To exercise any of these rights, email us at support@399casino.com. We typically respond within 30 days.
399 Casino is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.
Age is verified at the time of registration. If we are notified that a minor has created an account, that account will be closed immediately and all collected data will be deleted.
If a parent or guardian believes their child is using this platform, please contact us immediately at support@399casino.com.
For any questions, requests, or complaints regarding our Privacy Policy, please don't hesitate to reach out. Our data protection team is ready to address any concerns you may have.
We typically respond within 24 hours. For urgent matters, contact us directly via Live Chat.
Not just words — we are genuinely committed to protecting your data
Every transaction and piece of personal information you share is protected by 256-bit SSL encryption — a security standard that is virtually impossible for hackers to break.
399 Casino never sells your personal data to third parties. Your information is used solely to serve you.
You can request to view, correct, or delete your data at any time. Full control stays with you.
Our privacy policy complies with GDPR and international data protection standards, with regular third-party audits conducted.
We respond to all data-related requests within 24 hours. Privacy complaints are resolved within 30 days.
Our privacy policy is written in plain, easy-to-understand language — no important information buried in complex legal jargon.
Your privacy is completely safe at 399 Casino. Register today and start enjoying the best gaming experience in Bangladesh.
For gaming entertainment only, not as a source of income. This platform is strictly prohibited for users under 18. If you need help, Responsible Play View page.