399 Casino Terms & Conditions — Everything You Need to Know Before You Play

1. General Terms

399 Casino is an online gaming and Sports Betting platform serving users in Bangladesh and beyond. To use this platform, the following core conditions must be met.

• You must be at least 18 years of age.
• It is your responsibility to verify whether online gaming is legal in your country.
• All information provided at registration must be truthful and accurate.
• Only one account may be opened per household or per device.
• Keeping your account credentials secure is your responsibility.

2. Account Registration

Opening an account at 399 Casino is quick and free. However, a few important rules must be followed.

Registration Requirements

• Each person may only open one account. Creating multiple accounts is strictly prohibited.
• You must provide your correct name, mobile number, and date of birth at the time of registration.
• Accounts created with false information may be closed at any time.
• After registration, 399 Casino may request identity verification documents.

KYC Verification

To ensure security, 399 Casino verifies the identity of its users. The following documents may be requested for large withdrawals or suspicious activity:

3. Deposits & Payments

Making a deposit at 399 Casino is simple. All of the most popular payment methods in Bangladesh are supported.

Accepted Payment Methods

• All deposits must be made from an account registered in your own name.
• Deposits made from a third party's account may be voided.
• No additional fees are charged on deposits.

4. Withdrawal Rules

Withdrawing your winnings from 399 Casino is straightforward, though a few rules apply.

• Minimum withdrawal amount is ৳500.
• Withdrawals will always be processed to the same payment method used for the deposit.
• KYC must be completed before your first withdrawal.
• Standard withdrawals are processed within 24 hours.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawals of up to ৳1,00,000 can be made within the same day.

5. Bonuses & Promotions

399 Casino offers a variety of bonuses and promotions. Please read the following terms carefully before claiming any bonus.

Welcome Bonus

• 100% match bonus on your first deposit, up to ৳5,000.
• A minimum deposit of ৳500 is required to qualify for a bonus.
• A 15x wagering requirement must be completed after receiving a bonus.
• You will have 30 days to complete the wagering requirement.

General Bonus Rules

• Each bonus can only be claimed once.
• You cannot activate a new bonus while another is still active.
• The maximum stake per round using bonus funds is ৳500.
• Bonus wagering is not counted equally across all games — slots contribute 100%, Live Casino contributes 30%.
• The maximum withdrawal from bonus winnings is up to 5x your deposit amount.

6. Betting Rules

399 Casino has a set of general rules for gaming and betting that apply to all players.

• Once a bet is confirmed, it cannot be cancelled.
• If a game is interrupted due to a technical error, 399 Casino reserves the right to make the final decision.
• Odds in live betting may change at any time.
• If a match is cancelled, the stake for the related bet will be refunded.
• If a game is interrupted due to a lost internet connection, the outcome will be determined based on the server record.

7. Prohibited Activities

The following activities are strictly prohibited on 399 Casino. Violating these rules may result in account closure and forfeiture of your balance.

• Creating multiple accounts or using someone else's account.
• Abusing the bonus system or obtaining bonuses through fraudulent means.
• Placing bets automatically using software or bots.
• Using the platform for money laundering or any other illegal purpose.
• Misconduct toward other users or attempting to hack the platform.
• Multiple members of the same household claiming the same bonus from separate accounts.

8. Privacy & Data Protection

399 Casino takes the privacy of your personal information seriously. Full details of what we collect can be found in our Privacy Policy page.

• Your data is protected with SSL encryption.
• Payment details are not stored on our servers.
• Your information is never sold to third parties.
• Information may be disclosed to authorities when required by law.

9. Responsible Gaming

399 Casino believes gaming should be fun, not a habit. We encourage all users to play responsibly.

• You have the option to set your own deposit limits.
• Use the gaming session timer.
• You can request a temporary suspension of your account at any time.
• If you need assistance, contact us at support@399casino.com.

To learn more, visit our Responsible Gaming View page.

10. Account Closure & Restrictions

399 Casino may suspend or permanently close any account under the following circumstances:

• If any part of these terms and conditions is violated.
• If evidence of fraud or dishonest activity is found.
• When the user requests to close their own account.
• Extended inactivity (more than 12 months).

Before an account is closed, users will be given the opportunity to withdraw any valid balance — unless the closure is due to fraud.

Users may also close their account at any time by contacting the support team.

11. Changes to Terms & Conditions

399 Casino reserves the right to update these terms and conditions at any time. When changes are made:

• A notification will be sent to your email.
• A notice will be displayed on the platform.
• Updated terms take effect from the date the changes are made.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.