Gaming is meant to be fun — not stressful. 399 Casino believes every player should know their limits before they play. This page covers our responsible gaming tools, how to recognize warning signs in yourself, and where to find help.
Online gaming and Sports Betting are growing in popularity across our country. People come to platforms like 399 Casino for entertainment, excitement, and a closer connection to the sports they love. But like any form of entertainment, it's important to know your limits.
Responsible play means keeping gaming what it should be — entertainment — not a way to solve life's problems or generate income. It means setting your own limits on time and money, and sticking to them. At 399 Casino, responsible gaming is not just a policy; it is a commitment built into every feature we offer.
Online gaming is growing fast in Bangladesh, and the vast majority of players enjoy it in a healthy, fun way. But a small number of people can lose control. We want every player to have access to the right tools and support when that happens.
Please Note: Gaming is entertainment. If you lose, respect your limits rather than chasing the loss. Winning is never guaranteed — it's a game of chance.
399 Casino follows a set of core principles when it comes to responsible play. These are not just words on paper — they are reflected in our day-to-day operations.
Most people don't realise they have a problem until it's already taken hold. There are signs worth watching for. Knowing yourself is the first step toward responsible gaming.
If you recognize more than 3 of the signs above in yourself, take the self-test now and reach out to our support team. Seeking help isn't a weakness — it takes courage.
Answer the questions below honestly. If most of your answers are "Yes," please reach out to us for help.
Have you ever placed larger bets the next day to try to win back money you lost?
Have you tried to cut back or stop gaming but couldn't?
Have you hidden how much you game from family or friends?
Have you skipped work, studies, or family responsibilities to play?
Have you borrowed money or dipped into savings to fund your gaming?
Do you feel restless, irritable, or anxious when you're not gaming?
If more than 3 of your answers are "Yes," please contact our support team. Your identity will remain completely confidential.
399 Casino gives every user full control over their own play. These tools can be activated or adjusted at any time from your account settings.
Set a daily, weekly, or monthly deposit cap. Once set, any increase requires a 7-day waiting period.
Set a maximum duration for each session. Once the time is up, your account will be logged out automatically.
Set a maximum amount per single bet. This helps you avoid sudden, large losses.
Temporarily suspend your account for anywhere between 1 day and 6 weeks. You won't be able to log in during this period.
You can close your account for anywhere from 6 months to permanently. No bonuses or promotions will be sent during the exclusion period.
Review your full gaming and transaction history. It can help you spot patterns in your own behaviour.
Setting limits on your account is straightforward. In just a few steps, you can take full control of your own gameplay.
Log in to your 399 Casino account and click the profile icon in the top right corner.
Go to "Account Settings" or the "Responsible Gaming" option.
Choose what you'd like to limit — deposits, bets, or session time.
Enter your preferred limit amount or time and confirm.
Lowering your limit takes effect immediately. Raising it requires a 7-day waiting period.
If you feel like you need some distance from gaming, self-exclusion is the most effective step you can take. It's your decision, and we fully respect it.
While self-exclusion is active, we will not send you any marketing emails or bonus offers. This is turned off automatically.
To self-exclude, email us directly at support@399casino.com or reach out via live chat. Our team will process your request within 24 hours.
399 Casino strictly ensures that only individuals aged 18 and above are permitted to use the platform. Keeping minors away from gaming is a responsibility we take seriously.
A Note for Parents: If you suspect your child is gambling online, contact us immediately at support@399casino.com. We will act promptly.
Overcoming a gaming problem on your own can be difficult — but you are not alone. The 399 Casino support team and professional organizations are always here to help.
Our support team is trained in responsible gaming and is ready to help you while keeping your identity completely confidential.
Seeking help means you're self-aware and responsible. That takes real courage.
We stand by you not just in words, but through real action
From deposit limits to self-exclusion — all tools are available in your account settings, just a few clicks away.
Age and identity are verified at every step from registration onward. Access by minors is completely blocked.
Our trained support team is available around the clock, ready to help you with any concern.
None of our advertising presents gaming as a guaranteed source of income. Transparency is at the core of what we do.
Your full gaming and transaction history is always accessible. It's a useful way to understand your own habits.
399 Casino's responsible gaming policy follows the guidelines set by international gaming licensing authorities.
Gaming at 399 Casino means safe entertainment. You set your limits — we handle the rest. Join today and experience responsible gaming firsthand.
Online gaming is strictly for players aged 18 and above. Gaming is entertainment, not a guaranteed source of income. There is no guarantee of recovering money lost. If you're struggling, reach out for help — it's the brave thing to do. Privacy Policy and Terms & Conditions Read.